Auto Attendant
Call Flow Examples

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When Main Number Rings During Business Hours:

Select the format of response you'd like when someone calls during business hours.

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Fill in the Blank

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Fill in the Blank

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Fill in the Blank

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When Main Number Rings AFTER Business Hours

Select the format of response you'd like when someone calls AFTER business hours.

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Auto Attendant Script After Hours

Thank you for calling the law office of Bill Jones (you have reached us outside our normal business hours) if you know the extension of the party you are trying to reach, enter it now. For a company directory press 1, to leave a message in our general mailbox, press 2. – thank you for calling.

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Auto Attendant: Actions to Choose From

According to your auto attendant script, what action should be taken when callers press #1?

#1

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Auto Attendant Script Work Hours

“Thank you for calling the law office of Bill Jones if you know the extension of the party you are trying to reach, enter it now. For sales press 1, for accounting press 2, to reach Bob press 3. Thank you for calling”

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Extension for #1

What extension should we forward callers to when they press #1?

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Extension for #2

What extension should we forward callers to when they press #2?

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Extension for #3

What extension should we forward callers to when they press #3?

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Auto Attendant: Actions for Number #2

According to your auto attendant script, what action should be taken when callers press #2?

#2

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Do you want to add an action to #2?


Do you need to add an action for #2?

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Do you want to add an action to #3?


Do you need to add an action for #3?

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Do you want to add an action to #4?


Do you need to add an action for #4?

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Auto Attendant: Actions for Number #3

According to your auto attendant script, what action should be taken when callers press #3?

#3

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Auto Attendant: Actions for Number #4

According to your auto attendant script, what action should be taken when callers press #4?

#4

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Extension for #4

What extension should we forward callers to when they press #4?

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Do you want to add an action to #5?


Do you need to add an action for #5?

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Auto Attendant: Actions for Number #5

According to your auto attendant script, what action should be taken when callers press #5?

#5

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Extension for #5

What extension should we forward callers to when they press #5?

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Do you want to add an action to #6?


Do you need to add an action for #6?

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Auto Attendant: Actions for Number #6

According to your auto attendant script, what action should be taken when callers press #6?

#6

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Extension for #6

What extension should we forward callers to when they press #6?

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Do you want to add an action to #7?


Do you need to add an action for #7?

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Auto Attendant: Actions for Number #7

According to your auto attendant script, what action should be taken when callers press #7?

#7

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Extension for #7

What extension should we forward callers to when they press #7?

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Do you want to add an action to #8?


Do you need to add an action for #8?

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Do you want to add an action to #9?


Do you need to add an action for #9?

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Do you want to add an action to #0?


Do you need to add an action for #0?

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Do you want to make the Star Key (*) repeat the prompt to the caller?

If yes, the caller will be able to press (*) to have the menu repeated to them.


Would you like the star key (*) to repeat the menu to your callers?

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Auto Attendant: Actions for Number #8

According to your auto attendant script, what action should be taken when callers press #8?

#8

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Extension for #8

What extension should we forward callers to when they press #8?

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Auto Attendant: Actions for Number #9

According to your auto attendant script, what action should be taken when callers press #9?

#7

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Extension for #9

What extension should we forward callers to when they press #9?

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Add an action to #0

Do you need to add an action for #0?

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Extension for #0

What extension should we forward callers to when they press #0?

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