Making multi-site phone management simple/ Easy phone system management across multiple locations
Unify Your Multi-Site Business with the Simplicity of the Cloud
The cost and complexity of maintaining individual phone systems in multiple locations across the nation or globe is both expensive and technically complex. System interconnectivity and day-to-day maintenance require a knowledgeable staff at each location and result in significant barriers to both hardware/software upgrades and scaling growth. In many cases, IT teams will have inherited a wide-ranging variety of equipment and service providers – often with conflicting technologies or limited capabilities.
So while a communications project at a local office often start as relatively simple project, they can become nightmarish in scope and cost once each system grows past a certain point. When that happens, managing individual sites and partnerships; tackling local problems across different locations; and attempting to integrate each into a workable system presents a major challenge to both company budgets and capabilities.
Ultimately, almost every company running multi-site communication systems will run into a bottleneck where both falling employee efficiency and customer service begin to drain the bottom line. Even if a temporary solution is found, the lack of a unified communications system will almost certainly continue to hamper communication and create unforeseen problems into the future.
Is it Worth the Risk and Effort?
Signs that it’s time for your company to unify its communications systems:
• The inability for employees to easily extension dial or transfer calls to another location.
• The need for specialized system training at each office or branch (often from different manufacturers and providers).
• A vast network of suppliers and relationships with service and system providers (look at your bills every month. If you’re sending a several different payments then it’s probably a good time to switch).
• You’re constantly juggling various SLAs and service expiration dates across multiple contracts and service firms.
• A lack of centralized management forces you to rely on local support vendors or a mobile IT team (i.e. a traveling maintenance team).
• Your offices are cluttered with spare parts, line cards, phones, media boards, and other tools to ensure redundancy incase of equipment failure.
• Your budget is quickly being swallowed by growing IT budgets and maintaining exchanges lines and MPLS connectivity between your offices.
With a cloud-based phone system, all of your locations – whether satellite offices or employees in the field – are served by the same centralized PBX. This standardization creates a seamless connectivity between offices and generally results in a number of substantial network changes, including improved customer experiences and better internal communication. This impact especially extends to mobile workers, who are now able to connect directly to the same phone system used by office workers through their mobile devices – enjoying the same business desk phone features as everyone else in the company.
Furthermore, a centralized system results in significant time and cost savings for your IT team, who no longer have to juggle various systems and visit onsite locations to make changes. With everything managed in the cloud, all they need is an Internet connection to make modifications you need to optimize your communication. In fact, many companies manage their unified communications systems without a technical team at all – the user-friendly management dashboard empowers even non-technical managers to make individual and system wide changes with ease.
In short, unifying your multi-location business with a cloud phone system will simplify your overhead by eliminating the expense of PBX hardware/software (including upgrades and maintenance); removing the costs expensive trunk lines, T1s, or PRIs at each location; providing a single business number for all of your customers and partners; reducing the need for technical staff at each location (along with traveling teams or local support); and simplifying the process of adding new locations and users to the system.
By simplifying the location and number of connections that your communication platform needs, cloud-based phone systems like G12 will reduce the network and business costs of connecting your business locations. Smaller offices will gain access to the same the enterprise-grade features used elsewhere, temporary locations can quickly be setup and taken down, mobile workers can remain connected to the network even when on the road (maintaining the appearance of a unified business identity for your customers), quick growing companies can scale almost instantaneously without the need for expensive hardware/software upgrades, and all your locations will be unified under a single number no matter the devices used or location (of course, you can still have separate numbers if you so choose).
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