How to configure G12 Operator Connect

Go from setup to making calls in under 15 minutes

Looking to make and receive phone calls directly in Microsoft Teams?
Follow our step-by-step guide to get started.

Configuring G12 Operator Connect

Watch our step-by-step tutorial and see how easily you can deploy G12 Operator Connect.

Deploy G12 Operator Connect in several easy steps

Giving Operator Connect Consent

Selecting G12 in the Microsoft Teams Admin Center

Step 1: Login to the Microsoft Teams Admin Center

Start by logging into the Microsoft Teams Admin Center for your company. Next, select “Operator Connect” under Voice solutions.

Step 2: Select G12 Communications & Your Services

Select G12 Communications from the list of Operator Connect providers. From there, choose the country(s) of service, set your organization size, fill in your contact information, accept the data privacy terms, and click “Add as my Operator” to complete this step.

Step 3: Add Your Emergency Service Address

Click “Locations” in the left navigation bar and select “Emergency addresses.” Choose a name, country, and input your company’s address.

Configuration steps

Activating & Using G12 Operator Connect

Step 1: Register & Validate Your Email

Start by registering for your free 14-day Operator Connect trial and validating your email.

Step 2: Login and Activate MFA

Next, login to your Operator Connect account at and activate your Microsoft or Google Authenticator by scanning the QR code within the app. Enter the provided code to finish activation.

Step 3: Provision G12 Operator Connect

Now it’s time to authorize your Microsoft Office 365 account to pair with Operator Connect. Click “Provide Access” and select “Operator Connect.” Follow the instructions and login to your Microsoft account to complete this step.

Step 4: Request new numbers

Once your account has been granted access — it’s time to add new numbers to your account. Your Operator Connect trial allows you to add up to 5 new numbers. Click “Numbers” under “Telephony” in the menu, followed by “Request New Block” to access your block of numbers.

Step 5: Assign numbers to users & make calls

The final step is to assign your numbers to your users. Click “Users” under “Accounts” in the navigation menu. Select the user you wish to assign a number to and choose the desired number from the drop down list. Once complete, assigned users can start making calls directly within Microsoft Teams.

G12 Operator Connect

Frequently asked questions

G12 Communications has the experience to know precisely what you need, and the expertise to design, implement, and deploy it. As a trusted cloud communications partner, we’ll go the extra mile to help you overcome your greatest challenges, whatever those may be.

Operator Connect leverages the cloud to incorporate full PSTN connectivity into your Microsoft Teams deployment. It’s incredibly simple to manage, with an intuitive admin console that allows you to control everything from providers and numbers to capacity, analytics, and integration — without the need for complex hardware or software requirements of alternatives like direct routing.

A user’s usage location can be seen in the G12 Operator Connect Portal. Microsoft requires users to have a “United States” location assigned and an active Microsoft License if they wish to make calls in the United States. You can only change a user’s location by updating it in your Microsoft Active Directory under that user’s “Settings” tab. Once complete, that user will be able to make phone calls in the US.

Yes you can. Start by deprovisioning the number through the Teams Admin Center or with your existing third-party provider. Next, enable the user in TCAP by selecting “Managed by TCAP.” You’ll now be able to assign numbers in the Customer Portal. Existing numbers you’re porting will show an error status until they have been deprovisioned, while net-new numbers will have no issues. Numbers will automatically assign to a user in the Teams Admin Center.

For the best experience with G12 Operator Connect, all number management and user assignment should be completed within the G12 Operator Connect Portal (

Multi-factor authentication (MFA) must be configured properly to allow G12 Operator Connect access to your Microsoft 365 tenancy. This can be accomplished by ensuring G12 Operator Connect’s IP is excluded from your organization’s MFA policies.

Click here to access our step-by-step guide to whitelist G12’s IPs in your MFA policies.

You do — provisioning for all required configurations can be accessed and controlled entirely within our solution.

Learn more about how to set up Operator Connect for your business.

Yes. Our Operator Connect solution is E911 compliant. G12 Communications has been connecting businesses with purpose-built, reliable communications solutions for nearly a decade. We have a deep understanding of the needs and requirements of our customers — and that includes compliance. All of our solutions, including Cloud PBX, are fully compliant with both Kari’s Law and RAY BAUM’S Act. 

Read our blog to learn more about E911 compliance.

Teams offers three options to integrate PSTN capabilities into the platform: Operator Connect, Calling Plan, and Direct Routing.

Which option is right for you? It’s time to compare two of the easy-to-use options: Operator Connect and Calling Plan. Read our blog to learn everything you need to know about both options.

Operator Connect has played an essential role in the growing adoption of Teams. Organizations can now bring a Microsoft-approved PSTN carrier into the Teams ecosystem with straightforward configuration and user management.

Should you use Operator Connect? Read our blog to explore the pros and cons of Operator Connect to help you make the right decision for your business.

Operator Connect, just like any new technology, has its terms that need to be clarified. So let’s clear up the significant terms used by Microsoft to describe the capabilities to help you navigate this valuable feature. 

Read our blog to learn everything you need about key terms related to Operator Connect so you can cut through the jargon and simplify business communications.

Choosing the right Operator Connect provider will ensure you have high uptime, affordable services, and the support you need. It’s vital to thoroughly evaluate any possible provider to be sure they’ll meet your needs and help make Teams a robust UCaaS solution. 

G12 Communications is a Microsoft-approved Operator Connect provider with robust telecom infrastructure, a high uptime guarantee, and pricing designed to fit your budget. Read our blog to find out why G12 is the right provider for you.

Operator Connect is only available with select Office 365 licenses. Not every option gives you the ability to bring your own carrier, and some won’t even give you access to Microsoft Teams. 

Let’s break these licenses down to help you navigate the maze of Office 365 Operator Connect options. Read our blog to hone in on precisely the right license for your company.

For most businesses, Direct Routing and Operator Connect are cost-effective solutions for enabling PSTN connectivity within Teams.

Both options are undoubtedly similar, but there are also significant differences you should understand before signing up. Read our blog to help you decide which solution is right for your business.


Make the upgrade to G12 Operator Connect

Are you ready to upgrade your free trial to a paid plan? Book a meeting and we’ll walk you through your options.



G12 Operator Connect Setup


Operator Connect vs. Direct Routing


Stuck? We can help

Please contact our support team for additional help in activating and using your Operator Connect trial.

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