Products

Microsoft Teams

Connect to Teams Direct Routing

Make and receive phone calls directly within Microsoft Teams

Connect to Teams Cloud PBX

Integrate advanced calling features into Microsoft Teams

Connect to Teams IP PBX

Add calling to Microsoft Teams using your existing IP PBX system

Products

Cloud PBX with Mobility

Flexible and scalable PBX functionality without the hardware costs

SIP Trunking

Add flexibility and on-demand scalability to your PBX system

Cloud Contact Center as a Service

Streamline the way you manage your customer interactions

Contact Center Connect

Customer-Centric PSTN Connectivity for the Enterprise

Cloud Faxing

Send and receive faxes from anywhere in the world

Business Phones

Explore our lineup of feature-rich Yealink business phones
Solutions

By Industry

Enterprise

Reliable communication services built for the enterprise

Small Business

Enterprise communications at a small business price

Government

Communication solutions designed for all levels of government

Non-Profits

Cloud-based communication tools designed for non-profits

Healthcare

HIPAA-compliant communications for the healthcare industry

Education

Reliable communications that put the user experience first

Realtors

Close more deals with our flexible, cost effective communication tools

Law Firms

Communication options that give your clients the attention they deserve

Banking & Financial

Secure communications solutions for financial institutions

Restaurants

Communication solutions enabling a better dining experience

Auto Dealerships

Optimizing the sales process with modern, purpose-built communications

Book a Discovery Call

Learn why companies love working with G12 Communications
Company

Company

About Us

Find out what makes G12 a communications leader

Careers

Join our diverse and skilled team of cloud communication specialists

Legal

Read our terms, privacy policy, AUP, and more

Press Releases

The latest news, integrations, and announcements from G12
Resources

Resources

Blog & News

View our resources all in one place

Request Support

Open a ticket with our support team

Knowledge Base

See all guides, tutorials, and information

Online Training

Tutorials and guides for your admin and team

Case Studies

See how we've transformed businesses around the world

Bill Sample

See what a monthly bill looks like
Partners

Contact Center as a Service (CCaaS)

Create Empowered Customer Interactions

CCaaS helps you create exceptional customer experiences through a powerful set of back-office tools that improve internal processes through automation and useful integrations with the platforms your company relies on.

Manage your customer interactions across all channels

Traditional customer service involves fragmented experiences that make it difficult for customers to connect with agents, find relevant information, or effectively use the services they were paying for. CCaaS solves these problems through an omnichannel approach that is more accessible, provides better visibility, and gives customers direct access to the support they need—when they need it.

CCaaS Highlights

Easy Integrations With Your Business Process Tools

Omnichannel Customer Engagement

Integrated CCaaS and UCaaS Solution

Single Provider and Support Team for Both CCaaS and UCaaS Solutions

Drive Customer Engagement
with Access to the Right Tools

Improve Customer Interactions

G12 Communications CCaaS ties in enhanced customer interactions, knowledge, and processes to create a unified and consistent experience for your customers.

Integrate with your Platforms

Our CCaaS solution is compatible with popular B2B and B2C CRM solutions, including Microsoft Dynamics, Salesforce, HubSpot, ZenDesk, Zoho CRM, and more.

Business Process Automation

Enables your organization to automate workflows across the contact center, back office, and any part of your business so agents can focus on high-value interactions.

Positive Customer Experiences

Boost sales and improve customer satisfaction rates. Focus on your customers with features that allow you to personalize every aspect of your interactions.

Scale as you Grow

Stay in control of your costs with predictable pricing. The CCaaS model features a flexible pay-per-user model that adapts to your current and future needs.

Improve Team Productivity

Advanced bots and virtual agents, actionable insights, and automation of manual processes keep your employees engaged in meaningful tasks.

Why Choose G12 Communications?

G12 Communications is a cloud communication service provider that helps businesses drive more value out of their communications solutions. Our customer-first approach, feature-rich solutions, and ultra-reliable network keep your employees and customers connected, productive, and collaborative.