Traditional customer service involves fragmented experiences that make it difficult for customers to connect with agents, find relevant information, or effectively use the services they were paying for. CCaaS solves these problems through an omnichannel approach that is more accessible, provides better visibility, and gives customers direct access to the support they need—when they need it.
G12 Communications CCaaS ties in enhanced customer interactions, knowledge, and processes to create a unified and consistent experience for your customers.
Enables your organization to automate workflows across the contact center, back office, and any part of your business so agents can focus on high-value interactions.
Stay in control of your costs with predictable pricing. The CCaaS model features a flexible pay-per-user model that adapts to your current and future needs.
Our CCaaS solution is compatible with popular B2B and B2C CRM solutions, including Microsoft Dynamics, Salesforce, HubSpot, ZenDesk, Zoho CRM, and more.
Boost sales and improve customer satisfaction rates. Focus on your customers with features that allow you to personalize every aspect of your interactions.
Advanced bots and virtual agents, actionable insights, and automation of manual processes keep your employees engaged in meaningful tasks.
Easy integrations with your business process tools
Omnichannel customer engagement
Integrated CCaaS and UCaaS solutions
Single provider and support team for both CCaaS and UCaaS solutions
G12 Communications is a cloud communication service provider that helps businesses drive more value out of their communications solutions. Our customer-first approach, feature-rich solutions, and ultra-reliable network keep your employees and customers connected, productive, and collaborative.
Access 24/7, US-based customer support
99.999% uptime for our networks
Decades of experience in B2B communications
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