Contact Center as a Service (CCaaS)

Create Empowered Customer Interactions

What is Contact Center as a Service (CCaaS)

Traditional customer service involves fragmented experiences that make it difficult for customers to connect with agents, find relevant information, or effectively use the services they were paying for. CCaaS solves these problems through an omnichannel approach that is more accessible, provides better visibility, and gives customers direct access to the support they need—when they need it.

Manage your customer interactions across all channels

CCaaS helps you create exceptional customer experiences through a powerful set of back-office tools that improve internal processes through automation and useful integrations with the platforms your company relies on. Improve customer satisfaction with a platform that improves all touchpoints with your customers.

Drive Customer Engagement
with Access to the Right Tools

Improve Customer Interactions

G12 Communications CCaaS ties in enhanced customer interactions, knowledge, and processes to create a unified and consistent experience for your customers.

Integrate with your Platforms

Our CCaaS solution is compatible with popular B2B and B2C CRM solutions, including Microsoft Dynamics, Salesforce, HubSpot, ZenDesk, Zoho CRM, and more.

Business Process Automation

Enables your organization to automate workflows across the contact center, back office, and any part of your business so agents can focus on high-value interactions.

Positive Customer Experiences

Boost sales and improve customer satisfaction rates. Focus on your customers with features that allow you to personalize every aspect of your interactions.

Scale as you Grow

Stay in control of your costs with predictable pricing. The CCaaS model features a flexible pay-per-user model that adapts to your current and future needs.

Improve Team Productivity

Advanced bots and virtual agents, actionable insights, and automation of manual processes keep your employees engaged in meaningful tasks.

CCaaS Highlights

Easy Integrations With Your Business Process Tools

Omnichannel Customer Engagement

Integrated CCaaS and UCaaS Solution

Single Provider and Support Team for Both CCaaS and UCaaS Solutions

Why Choose G12 Communications?

G12 Communications is a cloud communication service provider that helps businesses drive more value out of their communications solutions. Our customer-first approach, feature-rich solutions, and ultra-reliable network keep your employees and customers connected, productive, and collaborative.

Local Customer Service

Access 24/7, US based customer support

Reliable Service

99.999% uptime for our networks

Communications Expertise

Decades of experience in B2B communications

Our Customers

Are you ready to unify all aspects of your CCaaS solution?

G12’s CCaaS platform gives you everything you need to improve productivity, offer the best support, and create a unified customer experience.

Schedule a Call

Let's Get Started

Are you ready to unify all aspects of your CCaaS solution?

G12’s CCaaS platform gives you everything you need to improve productivity, offer the best support, and create a unified customer experience.

Schedule a Call

Microsoft Teams

Solutions

Make and receive phone calls directly within Microsoft Teams

Integrate advanced calling features into Microsoft Teams

Add calling to Microsoft Teams using your existing IP PBX system

Flexible and scalable PBX functionality without the hardware costs

Add flexibility and on-demand scalability to your PBX system

Streamline the way you manage your customer interactions

Customer-Centric PSTN Connectivity for the Enterprise

Send and receive faxes from anywhere in the world

Explore our lineup of feature-rich Yealink business phones

Industries

Reliable services built for the enterprise

Enterprise communications at a small business price

Communication solutions designed for all levels of government

HIPAA-compliant communications for the healthcare industry

Reliable communications that put the user experience first

Secure communications solutions for financial institutions

Company

Find out what makes G12 a communications leader

Join our diverse and skilled team of cloud communication specialists

Read our terms, privacy policy, AUP, and more

The latest news, integrations, and announcements from G12

Resources

View our resources all in one place

Open a ticket with our support team

See all guides, tutorials, and information

Tutorials and guides for your admin and team

See how we've transformed businesses around the world

See what a monthly bill looks like

Thanks for contacting G12

Let's Get Started

Sign Up for the Webinar

Make Teams Your Phone System: Mistakes to Avoid and Lessons Learned
December 8th at 12pm PST