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With integrated inbound and outbound call taking, after call wrap-up time, and work profiles, your employees stay engaged in the right work at the right time.
With integrated inbound and outbound call taking, after call wrap-up time, and work profiles, your employees stay engaged in the right work at the right time.
The simple and intuitive Workflow Editor allows you to set up and manage incoming call handling and distribution without the help of IT. Simply drag, drop, and connect elements to create or adapt your call flow; go live instantly.
Get in-depth insights by uniting all data in one place. Pull the Luware Nimbus contact center data into Power BI, Tableau, SAS, Oracle Database, or other business intelligence and analytics tools.
With intuitive administration in teams, Luware Nimbus call center solutions empower operational leaders to manage users and workflows without the need for IT resources.
Built with the highest level of Microsoft integration using the extend model and certified with Microsoft Teams so you can use Teams as your primary communication platform.
Luware Nimbus contact center solutions provide you with a suite of intuitive communication tools designed to enhance your capabilities.
Gain full visibility into customers, agents, and interactions. Draw on comprehensive data to gain deep insights into your call center's day-to-day operations.
CRM, Ticketing, SharePoint, Marketing, BI & Analytics, AI & Bots, SMS, Web, Recording & Voice Analytics...the possibilities are endless.
Embrace the power of business process automation and streamline internal processes across your organization to deliver better interactions.
Establish a source of truth for customer data and connect with them at every touchpoint throughout the customer journey all via Microsoft Teams.
G12 Communications is a cloud communication service provider that helps businesses drive more value out of their communications solutions. Our customer-first approach, feature-rich solutions, and ultra-reliable network keep your employees and customers connected, productive, and collaborative.
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