Connect your contact center to the PSTN with G12’s ultra-reliable, cost-effective, and integration-friendly Contact Center Connect solution
G12 Contact Center Connect service provides PSTN (Public Switched Telephone Network) connectivity to your contact center cloud application. There’s no need to pay for per-minute usage to your contact center provider for using their dial tone. Instead, work with G12 to normalize billing based on the capacity you actually need. Contact Center Connect lets you leverage a fully customizable voice solution with geo-redundancy, multiple POPs, and on-demand scaling to support your business's growth, both now and in the future.
Why overpay for capacity and connectivity? Improve reliability and service, decrease wait times, and reduce costs by up to 60% with G12's Contact Center Connect service. We're armed with both the infrastructure and expertise to keep you connected and compatible with the leading cloud contact center solutions.
G12 Communications is a cloud communication service provider that helps businesses drive more value out of their communications solutions. Our customer-first approach, feature-rich solutions, and ultra-reliable network keep your employees and customers connected, productive, and collaborative.
Are you interested in G12’s Contact Center Connect solution?
Seamless PSTN connectivity plays an important role in providing a customer-centric experience by ensuring your customers can reliably get in touch with a customer & technical support rep whenever they need to.
Most third-party solutions are not specialized in PSTN connectivity and often lack the necessary infrastructure. The default plans they provide are typically expensive, charge by the minute, and less reliable.
G12 offers its own CCaaS solution which integrates seamlessly with existing business tools and includes multiple features for management and omnichannel engagement. Contact Center Connect also supports integrations with other leading CCaaS solutions.
A virtual contact center not only costs less but can scale far more effectively than one that relies entirely on traditional landlines.