7 Reasons Why | Cloud PBX

7 Ways a Cloud PBX Improves Your Business

With everything heading to the cloud, there’s never been a better time to take your business communications to the cloud.

Here’s why top companies in all industries are making the transition from legacy PBX to cloud PBX.

Improve Your Customer Experience

A feature-rich Cloud PBX has everything you need to stay in complete control of the customer experience. Whether you leverage call recordings to better understand customers, call metrics to maximize coverage, call, text, or chat to meet your customers where they are, or something else — Cloud PBX lets you create the best possible experience for your customers.

Cut Your Costs

When it comes to communications, you don’t always get what you pay for. Cloud PBX unlocks enhanced cost savings for your organization by providing you flexible service where you only pay for what you need.

Lightning Fast Support

You shouldn’t need to be an expert to use your business phone system. Our Cloud PBX offers 24/7/365 support from our team of experienced engineers. With G12 as your phone team, you can call us any time to receive instant support.

Boost Employee Satisfaction

Your teams need best-in-class tools to succeed in today’s digital world. Keep your employees happy by giving them frictionless tools that boost productivity, so they can focus on doing what they’re best at.

Call Metrics Equals Smart Business

Cloud PBX gives you access to the enhanced call metrics needed to make data-driven decisions. With detailed call metrics, you can better organize internal meetings and staff around your call volumes.

Call Flow for Cash Flow

Reward your top performers by efficiently directing more calls to them. Whether that’s the people selling your service, customer service reps, or someone else — Cloud PBX enables call routing, ensuring the right person is always available regardless of location.

Distributed Hiring: Hire More. Hire Smart

The shift to distributed work means you can hire top talent from anywhere in the world. Cloud PBX lets you embrace flexible work, that way you can hire and retain the best people with direct access to the global talent pool.


Ready to Explore Cloud PBX for Your Company?

Book a meeting today and see why top companies love calling G12 Communications their go-to partner for all things voice.

Cloud PBX

Frequently Asked Questions

Are you interested in G12 Communications Connect to Teams Cloud PBX Integration solution? We put together this list of frequently asked questions to help you learn more about this service.

Still have more questions? Download our FAQ to learn more.

This service fully Integrates G12’s Cloud PBX service with Microsoft Teams. If you deploy G12’s Cloud PBX service, you can use Microsoft Teams softphones and mobile devices and implement a fully integrated Microsoft Teams voice and collaboration solution.

Yes. The two systems are fully integrated and provide PSTN calling on Microsoft Teams voice applications. You can use all the powerful features of the G12 Cloud PBX system on Microsoft Teams softphone and mobile devices. These features are fully integrated, so inbound calls will ring all devices and outbound domestic and international calls can be made from Microsoft Teams softphones and mobile devices.

Yes. That’s one of the biggest advantages of this service. You can continue to use all the desktop phone options available to G12 users.

No. G12’s provisioning and service deployment team will work directly with you to configure and deploy this service. The team will build out your customized solution and provide all the integration with Microsoft Teams and Teams devices.

You will receive a login to a G12 user and administrative portal to manage all your phone system call flows and features. Any voice related support requirements are managed by G12’s technical support team.

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