Verbal agreements are common for many industries, but without being recorded, companies open themselves to potential problems. Save verbal agreements to quickly resolve any conflicts that may arise.
Many, if not all, business calls contain information that will be needed in the future. Calls can be selectively recorded to save essential information for future review.
QA policies are meant to create a standard of care for the customers who contact your business. Recording and monitoring calls allow QA to assess if a new policy is needed or existing policies need refinement.
Some customer complaints involve their previous calls. Easily access and listen to earlier calls to help resolve customer complaints and provide corrective action when necessary.
Our call recording services will work when you need them. Our geo-redundant communications infrastructure ensures that our services area always available.
Our highly-trained cloud-communications specialists are available 24/7 to help answer any questions or address support requests.