Call Recording

Experience Enterprise-wide Accountability with Call Recording

Never wonder what is said on a company call again with call recording services. Enforce quality assurance policies, document verbal agreements, and maintain third-party compliance with company-wide call recording services.

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TRUSTED BY

Record Every Call

Minimize Risk and Increase Customer Satisfaction with Call Recording

Call recording technology gained popularity in contact centers and has since spread to businesses of all sizes throughout all industries. Recording every call that your company receives allows for the recording of verbal agreements and other conversations that may become legally relevant. Companies can also provide ongoing coaching to agents based on recording calls, increasing customer satisfaction.

Outcomes

Why You Need Call Recording

01

Monitor and Enforce Quality Assurance Policies

Companies with call recording capabilities are able to monitor if agents are abiding by QA policies and guidelines. Coaching and corrective action can be taken with concrete examples from the agent’s calls.

02

Document Verbal Agreements Forever

Many businesses depend on verbal agreements to take payments, set up services, or begin new partnerships. Call recording services can effortlessly capture verbal agreements to allow the transaction to proceed smoothly.

03

Save Calls for Future Reference

Conference calls, virtual client meetings, and even one-on-one co-worker calls all have the potential to become useful in the future. You can’t always depend on taking notes - record calls to secure the information forever.

G12 Communications

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HD Audio Quality of Recorded Calls
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Customizable Recording Options
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US-Based Support
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Spam Blocking
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99.99% Uptime
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Geo-Redundancy
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24-Hour Expert Support
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5-Star Feedback

The Competitors

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Standard Audio Quality of Recorded Calls
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Simple and Limiting Recording Options
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Third-Party Support
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No Spam Blocking
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Minimal Uptime Guarantee
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Single Datacenter
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Limited Support Hours
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Mixed Feedback

Call Recording Benefits

Document Every Verbal Agreement

Verbal agreements are common for many industries, but without being recorded, companies open themselves to potential problems. Save verbal agreements to quickly resolve any conflicts that may arise.

Save Essential Conversations

Our highly-trained cloud-communications specialists are available 24/7 to help answer any questions or address support requests.

Enhance Quality Assurance Policies

Our highly-trained cloud-communications specialists are available 24/7 to help answer any questions or address support requests.

Address Customer Complaints

Our highly-trained cloud-communications specialists are available 24/7 to help answer any questions or address support requests.

Experience 99.999% Uptime

Our highly-trained cloud-communications specialists are available 24/7 to help answer any questions or address support requests.

24/7 US-Based Support

Our highly-trained cloud-communications specialists are available 24/7 to help answer any questions or address support requests.

What Our Clients Are Saying

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