Andi Cook Joins G12 as Vice President of Customer Success


We are thrilled to welcome Andi Cook as G12’s new Vice President of Customer Success. In this role, Andi will oversee the entire customer lifecycle management, from onboarding and service delivery to account management and customer support.

Andi comes to us with over fifteen years of experience in product management, operations, customer service and support, analysis, sales and marketing. Most recently, Andi spent the last seven plus years at Inteliquent, where she held various roles in marketing, customer success, and operations learning and development. She earned a Bachelor of Science degree in Systems Engineering from the University of Virginia and has a professional qualification in Pragmatic Marketing.


In her own words, “I’m excited to join the G12 family and lead the delivery and support teams while implementing new processes to enhance our customer service. My top priority is to ensure our employees are happy and empowered, which will ultimately lead to satisfied and successful customers.” Andi has expressed her admiration for the G12 team’s positive energy and looks forward to collaborating and building upon the strong foundation already established.

Andi is a highly driven individual with a creative approach to problem-solving. Her positive attitude and energy are contagious. Andi is skilled in process development with a sharp eye for identifying areas of improvement and implementing effective solutions. Her ability to drive change and her commitment to delivering excellent customer service will be a great asset to the G12 team.


With Andi’s expertise in customer success and process improvement, we’re confident that she will have a positive impact on our organization as we continue to grow and expand our customer base for scalable cloud communications and Microsoft Voice services. By bringing Andi on board, we demonstrate our commitment to providing even better communication services to our customers and investing in our shared success. Please join us in welcoming Andi Cook to the G12 family!