Operator Connect vs. Direct Routing

Microsoft Teams is quickly becoming the go-to solution for business communication. Teams unites text, video, and voice communications in one app. It also integrates with other Microsoft apps most businesses already use. Teams has exploded in popularity throughout the business world in the past few years. The app recently reached 270 million monthly active users, […]

How to evaluate an Operator Connect provider

Microsoft Teams has undergone rapid adoption throughout the business world, growing from 2 million monthly users in 2017 to 270 million in early 2022.  Yet, right out of the box, Teams isn’t a complete UCaaS solution as it lacks external calling. At first, the only option for PSTN capabilities was Calling Plan, which required making […]

Everything you need to know about E911 compliance

On January 6, 2022, the last phase of RAY BAUM’s Act took effect. If you’re confused about precisely what that means for your business, don’t worry — you most definitely aren’t alone in that.  Particularly in a business world defined by hybrid work, the notion of what constitutes E911 compliance is incredibly murky, as is […]

G12 Communications in 2021: big growth, same commitment to quality & service

Now that 2021 is officially over, I want to take this time to thank everyone for another great year. As we reflect back on the past year, I am amazed at how much our team has accomplished, from deploying new purpose-built solutions to ensuring that we continue to provide a quality service and the support […]

SIP calling: how it works & why it matters

Communication is the lifeblood of your business. You want to choose a system that helps you reach everyone on your team and those potential clients. When you select Session Initiation Protocol (SIP), you can move all of your existing PBX phone systems to the cloud using Voice over Internet Protocol (VoIP). Here is how SIP […]

PBX vs. VoIP: everything you need to know

Having a quality phone system is essential for running your business. However, what is right for your business when it comes to PBX vs. VoIP as an office phone system? In general, both options provide all of the features you’ll want from a business phone system. However, there are significant differences in initial expenses, maintenance […]

9 biggest mistakes IT makes when deploying a new phone system

  Communications are the lifeblood of any business. It’s the primary way your business connects and collaborates with customers, employees, and partners. With virtually all companies making the shift to digital, upgrading business communication systems has become essential. Legacy technology can’t support the needs of today’s digital world, which has led to emerging IT companies […]

What is Hosted VoIP? Features & benefits explained

Business communications are changing to adapt to the way we work with technology. Today we have new needs that didn’t exist on a mainstream level a decade ago. Even before a global pandemic forced the issue, more than 4 million workers worldwide were remote at least part of the time. Between video conferencing, connectivity, and […]

Build the best VoIP architecture for every network type

Video conferencing phone systems have become a staple in businesses across the world. And COVID-19 has only made them more essential. IT leaders are taking a second look at their phone systems. This article will take you through every step of building an architecture that works best for your company. However, upgrading your VoIP system […]