Operator Connect Calling Features: What’s Included with the Microsoft PBX?

Mircosoft Teams Cloud PBX calling features

Microsoft Teams has exploded in popularity in the past few years and is now the dominant communication and collaboration platform throughout much of the business world. Recent statistics demonstrate that Teams has 270 million monthly active users, while its competitor Slack has 18 million monthly active users. There’s a lot to like about Teams, but […]

Operator Connect licensing options explained

Office 365 licensing can be complex. Navigating all the available apps, features, and add-ons quickly becomes confusing, especially when considering different voice services.  Microsoft offers its own Calling Plan alongside Operator Connect and Direct Routing, two options for bringing your own PSTN carrier. Which license does your company actually need to unlock Operator Connect? Buying […]

Operator Connect key terms: What you need to know

Approximately 270 million people use Microsoft Teams every month, making it the dominant platform for business communication and collaboration.  Yet, it’s not ready to become your sole telecom platform on its own. You’ll need to expand its capabilities by integrating a PSTN carrier to enable true business calling. Microsoft presently has three options for PSTN […]

Operator Connect vs. Calling Plan: Which is right for your business?

Microsoft Teams has quickly become the go-to platform for business collaboration and communication. But on its own, it lacks one critical feature to make it a real UCaaS solution – PSTN capabilities.  Teams can only handle internal calling fresh out of the box. You need to tie in a PSTN carrier to make external calls, […]

For IRG Physical Therapy — G12 Was the Right Call

    A major healthcare organization with more than 38 locations throughout the Pacific Northwest, IRG Physical Therapy (IRGPT) provides a range of services including physical health, occupational health, and wellness guidance. The organization prides itself on exceptional care, and constantly seeks opportunities to elevate the patient experience. In that regard, seamless communication is crucial. […]

Pros and cons of Operator Connect

It’s no secret that Microsoft Teams has become a significant player in the workplace communication space. Over 90% of Fortune 500 companies are now using Teams Phone, and we expect businesses of all sizes to continue embracing the communications app.  Why has Teams become so dominant? Part of the rapid adoption is its inclusion in Office […]

Operator Connect vs. Direct Routing

Microsoft Teams is quickly becoming the go-to solution for business communication. Teams unites text, video, and voice communications in one app. It also integrates with other Microsoft apps most businesses already use. Teams has exploded in popularity throughout the business world in the past few years. The app recently reached 270 million monthly active users, […]

How to evaluate an Operator Connect provider?

Microsoft Teams has undergone rapid adoption throughout the business world, growing from 2 million monthly users in 2017 to 270 million in early 2022.  Yet, right out of the box, Teams isn’t a complete UCaaS solution as it lacks external calling. At first, the only option for PSTN capabilities was Calling Plan, which required making […]

Everything you need to know about E911 compliance

On January 6, 2022, the last phase of RAY BAUM’s Act took effect. If you’re confused about precisely what that means for your business, don’t worry — you most definitely aren’t alone in that.  Particularly in a business world defined by hybrid work, the notion of what constitutes E911 compliance is incredibly murky, as is […]