Robocalls and spammers typically cannot make it past an auto-attendant due to the use of push-button menus. Added safeguards prevent them from even trying.
Do customers tend to call with the same questions? Make it easier for them to find general information with menu items that lead to recorded messages.
Incorrectly routed calls slow down your entire company. Manually transferring phone calls slows down employees, decreasing your productivity.
Empower customers to navigate to the right department the first time with multi-level menu navigation that helps them find the right agent.
Nothing is more frustrating than not being able to reach a company, especially one you’re paying. Provide a clear way to reach your business with auto attendant phone systems.
Every customer call is an opportunity to make them like your company even more. Along with highly trained agents, being able to easily reach the right agent will improve customer reviews