Predictive Dialer – G12 Communications

Predictive Dialer

Reach More Customers Quicker With an Intelligent Predictive Dialer

A predictive dialer calls multiple numbers simultaneously, only connecting those who answer to an agent. G12 Communication’s predictive dialer was developed to help connect you to as many people as possible while optimizing the agent’s productivity.

TRUSTED BY

TRUSTED BY

An Affordable & Efficient Predictive Dialer

Let Your Data Drive Your Outbound Contacts

Our intelligent predictive dialer analyzes the mountain of data generated by contact centers and puts it to work. The system understands exactly how many people to dial at a time to avoid putting any individual customer on hold while they wait for an agent. Every customer who answers is directed to a live person, unaware of the predictive dialer.

Outcomes

Why You Need a Predictive Dialer

01

Reduce Agent Waiting Time

An agent that’s waiting for a person to answer is not actively producing business value. Instead, have every agent productively speak with a customer at all times with our predictive dialer.

02

Customize Campaigns Based on Business Goals

Our predictive dialer platform allows you to customize various aspects of the predictive dialer to target specific goals, such as who you’re calling, times to call, and how often to call.

03

Maximize Your Workforce

G12’s pacing algorithm works exactly as hard as your workforce can handle. Customers won't be on hold for an agent, and agents won’t be waiting for customers to answer.

G12 Communications

The Competitors

Predictive Dialer Benefits

Reduce Abandonment Rates

Prevent customers from hanging up by connecting them to an agent right away.

Keep Agents Busy

We take great pride in providing a 99.999% uptime guarantee for all of our services.

Never Be Overwhelmed

We take great pride in providing a 99.999% uptime guarantee for all of our services.

Connect Strongly with Customers

We take great pride in providing a 99.999% uptime guarantee for all of our services.

Streamline Your Sales Processes

We take great pride in providing a 99.999% uptime guarantee for all of our services.

99.999% Uptime Guarantee

We take great pride in providing a 99.999% uptime guarantee for all of our services.

What Our Clients Are Saying

“It’s the support I get from G12 that makes me always go back to them. I rate a company based on the support you get after the sale. If I have a problem, I simply just make a call to access a level of support that’s unmatched. G12 has been amazing at pinpointing what we needed. They worked with us to ensure we have the right solution and devices. They have certainly gone above and beyond to provide a seamless deployment experience”

“With our old system, it often took 2-4 weeks to implement a single new office. With the cloud infrastructure provided by G12, it takes us a fraction of the time. We also enjoy higher capacity, more granular reporting, and significantly better pricing.”

“G12 Hosted PBX service continues to amaze us, features, web portal control are all what we needed. Add to that the level of support we receive and their friendly approach and it continues to confirm we made a solid choice in choosing G12 Communications for our 5 offices and 200+ employees.”

“It’s been fabulous. Having one interface to chat, talk, and connect has been great. I can do everything from one interface, it’s all supported by G12—and it’s significantly less expensive than any of the other solutions we looked at.”

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