Call Management System – G12 Communications

Call Management System

Efficiently Handle Incoming Calls With a Robust Call Management System

Take your call management system beyond merely routing calls and put it to work improving business goals. Increase productivity, enhance customer service, and improve performance monitoring all with one system.

TRUSTED BY

TRUSTED BY

Reliable & Robust Call Management System

Call Management Systems Support Your Business Goals

Your business requires a call management system that provides all of the features and integrations that seamlessly integrate with the rest of your infrastructure. G12 Communication’s call management system has a robust offering of features, such as call monitoring and CRM integration, to allow our products to truly support your business.

Outcomes

Why You Need a Call Management System

01

Provide Improved Customer Service

A happy customer is a repeat customer, and a customer who quickly spoke to someone is more likely to be happy than someone on hold. Start calls on the right note by quickly connecting callers to an agent.

02

Effectively Reach the Right People

Nobody wants to be transferred around multiple times, or get stuck in a never-ending menu tree. Connect your callers to the right people the first time with our call management system.

03

Improve Agent Productivity

Our call management system will empower your agents to properly handle every incoming call by providing all required information and integrations they require.

G12 Communications

The Competitors

Call Management System Benefits

Improved Agent Coaching

Arm your managers with more information to provide enhanced agent coaching opportunities.

Provide Better Customer Service

Never miss a call with our geo-redundant infrastructure that will keep your voice services online.

Eliminate or Reduce Abandoned Calls

Never miss a call with our geo-redundant infrastructure that will keep your voice services online.

Enhanced Performance Management

Never miss a call with our geo-redundant infrastructure that will keep your voice services online.

Decades of Experience

Never miss a call with our geo-redundant infrastructure that will keep your voice services online.

99.999% Uptime

Never miss a call with our geo-redundant infrastructure that will keep your voice services online.

What Our Clients Are Saying

“It’s the support I get from G12 that makes me always go back to them. I rate a company based on the support you get after the sale. If I have a problem, I simply just make a call to access a level of support that’s unmatched. G12 has been amazing at pinpointing what we needed. They worked with us to ensure we have the right solution and devices. They have certainly gone above and beyond to provide a seamless deployment experience”

“With our old system, it often took 2-4 weeks to implement a single new office. With the cloud infrastructure provided by G12, it takes us a fraction of the time. We also enjoy higher capacity, more granular reporting, and significantly better pricing.”

“G12 Hosted PBX service continues to amaze us, features, web portal control are all what we needed. Add to that the level of support we receive and their friendly approach and it continues to confirm we made a solid choice in choosing G12 Communications for our 5 offices and 200+ employees.”

“It’s been fabulous. Having one interface to chat, talk, and connect has been great. I can do everything from one interface, it’s all supported by G12—and it’s significantly less expensive than any of the other solutions we looked at.”

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