CONTACT US

Call Management System

Efficiently Handle Incoming Calls With a Robust Call Management System

Take your call management system beyond merely routing calls and put it to work improving business goals. Increase productivity, enhance customer service, and improve performance monitoring all with one system.
REQUEST DEMO
Call Management System

TRUSTED BY

G12-greyscale-customers-01.png
G12-greyscale-customers-02.png
G12-greyscale-customers-09.png
G12-greyscale-customers-10.png

TRUSTED BY

Clipper Vacations
Evergreen Health
Forks Community Hospital
Heritage Bank

Reliable & Robust Call Management System

Call Management Systems Support Your Business Goals

Your business requires a call management system that provides all of the features and integrations that seamlessly integrate with the rest of your infrastructure. G12 Communication’s call management system has a robust offering of features, such as call monitoring and CRM integration, to allow our products to truly support your business.
REQUEST DEMO

Outcomes

Why You Need a Call Management System

01

Provide Improved Customer Service

A happy customer is a repeat customer, and a customer who quickly spoke to someone is more likely to be happy than someone on hold. Start calls on the right note by quickly connecting callers to an agent.

02

Effectively Reach the Right People

Nobody wants to be transferred around multiple times, or get stuck in a never-ending menu tree. Connect your callers to the right people the first time with our call management system.

03

Improve Agent Productivity

Our call management system will empower your agents to properly handle every incoming call by providing all required information and integrations they require.

SCHEDULE A DEMO

G12 Communications

Blue-Check-2
Fully Customizable Call Management Features
Blue-Check-2
US-Based Support
Blue-Check-2
Call Monitoring and Productivity Tools
Blue-Check-2
99.99% Uptime
Blue-Check-2
Geo-Redundancy
Blue-Check-2
24-Hour Expert Support
Blue-Check-2
5-Star Feedback

The Competitors

Dark-Check
Minimal Feature Offering
Dark-Check
Third-Party Support
Dark-Check
No Call Monitoring
Dark-Check
Minimal Uptime Guarantee
Dark-Check
Single Datacenter
Dark-Check
Limited Support Hours
Dark-Check
Mixed Feedback

Call Management System Benefits

BOOK A DEMO

Improved Agent Coaching

Arm your managers with more information to provide enhanced agent coaching opportunities.

Provide Better Customer Service

Help customers have a better experience by making it easier for them to reach the right person.

Eliminate or Reduce Abandoned Calls

Everyone who tries to contact your company should get through, make it easy for them with our call management system.

Enhanced Performance Management

Call recording and monitoring help managers to stay on top of real-time agent performance.

Decades of Experience

G12 Communications has provided B2B communications for decades. We know what businesses need from call management.

99.999% Uptime

Never miss a call with our geo-redundant infrastructure that will keep your voice services online.

What Our Clients Are Saying

“We made the decision to switch from an on-premise telephone solution to a fully hosted solution. G12 offers an experienced team with malleable approach to service and competitive pricing. The G12 team was easy to work with, understood the importance when working with attorneys and the need for little to no downtime during the migration. Service after the installation has been first-rate and timely.”
Jon Slaughter
IT Manager
Gordon Thomas Honeywell
“It’s the support I get from G12 that makes me always go back to them. I rate a company based on the support you get after the sale. If I have a problem, I simply just make a call to access a level of support that’s unmatched. G12 has been amazing at pinpointing what we needed. They worked with us to ensure we have the right solution and devices. They have certainly gone above and beyond to provide a seamless deployment experience”
Jeff Perry
Director of IT
International Car Wash Group
“Evergreen Hospital has been a traditional PRI shop for a very long time. There are many options when shopping around for a SIP provider, but when we met with G12, it became a very quick and easy decision. The process has been simple, painless, and pleasant. The technology is there, and the price is right. They have the expertise and experience to back their solution.”
Shawn Shiroma
Network Architect
Evergreen Health
“With our old system, it often took 2-4 weeks to implement a single new office. With the cloud infrastructure provided by G12, it takes us a fraction of the time. We also enjoy higher capacity, more granular reporting, and significantly better pricing.”
Jerry Maye
IT Systems & Telecom Engineer
Smile Doctors
“We’ve been a SIP trunking customer of G12 for 6+ years now, and they consistently outperform on all levels. G12 offers customers technical support that is responsive and invested. G12 alerts have helped detect toll fraud, highlight service-based issues, and maintain a record 99% uptime. Without hesitation, I would recommend G12’s service to any organization considering a transition to SIP.”
Josh Gross
Senior Voice Engineer
Ednetics
“After a comprehensive multi-agency evaluation process, LCOG’s telecom user group unanimously selected G12. They had a proven track record for success and they exceeded our goals for the project. Member agencies benefited from an immediate ROI of 97% savings in carrier costs and have been thrilled with their G12 service since it began on day one. Our members could not have come this far without having G12 as a partner.”
Heidi Leyba
Chief Technology Officer
Lane Council of Governments
“G12 Hosted PBX service continues to amaze us, features, web portal control are all what we needed. Add to that the level of support we receive and their friendly approach and it continues to confirm we made a solid choice in choosing G12 Communications for our 5 offices and 200+ employees.”
Phil Almonte
Senior IT Administrator
Brighton Jones Financial
“We made the decision to switch from an on-premise telephone solution to a fully hosted solution. G12 offers an experienced team with malleable approach to service and competitive pricing. The G12 team was easy to work with, understood the importance when working with attorneys and the need for little to no downtime during the migration. Service after the installation has been first-rate and timely.”
Jon Slaughter
IT Manager
Gordon Thomas Honeywell
“It’s the support I get from G12 that makes me always go back to them. I rate a company based on the support you get after the sale. If I have a problem, I simply just make a call to access a level of support that’s unmatched. G12 has been amazing at pinpointing what we needed. They worked with us to ensure we have the right solution and devices. They have certainly gone above and beyond to provide a seamless deployment experience”
Jeff Perry
Director of IT
International Car Wash Group
“Evergreen Hospital has been a traditional PRI shop for a very long time. There are many options when shopping around for a SIP provider, but when we met with G12, it became a very quick and easy decision. The process has been simple, painless, and pleasant. The technology is there, and the price is right. They have the expertise and experience to back their solution.”
Shawn Shiroma
Network Architect
Evergreen Health
“With our old system, it often took 2-4 weeks to implement a single new office. With the cloud infrastructure provided by G12, it takes us a fraction of the time. We also enjoy higher capacity, more granular reporting, and significantly better pricing.”
Jerry Maye
IT Systems & Telecom Engineer
Smile Doctors
“We’ve been a SIP trunking customer of G12 for 6+ years now, and they consistently outperform on all levels. G12 offers customers technical support that is responsive and invested. G12 alerts have helped detect toll fraud, highlight service-based issues, and maintain a record 99% uptime. Without hesitation, I would recommend G12’s service to any organization considering a transition to SIP.”
Josh Gross
Senior Voice Engineer
Ednetics
“After a comprehensive multi-agency evaluation process, LCOG’s telecom user group unanimously selected G12. They had a proven track record for success and they exceeded our goals for the project. Member agencies benefited from an immediate ROI of 97% savings in carrier costs and have been thrilled with their G12 service since it began on day one. Our members could not have come this far without having G12 as a partner.”
Heidi Leyba
Chief Technology Officer
LCOG
“G12 Hosted PBX service continues to amaze us, features, web portal control are all what we needed. Add to that the level of support we receive and their friendly approach and it continues to confirm we made a solid choice in choosing G12 Communications for our 5 offices and 200+ employees.”
Phil Almonte
Senior IT Administrator
Brighton Jones Financial

Looking for a Call Management System? Book a Meeting Today

Explore our top VoIP & Cloud Voice capabilities

Enterprise SMS
Cloud Faxing
Cloud PBX
SIP Trunking
Call Queues
Conference Calls

EXPLORE ALL FEATURES

Call Recording
Three Way Calling
HIPAA Compliant VOIP
Switchboard
Caller ID
Voicemail to Text

Phone Number Porting
Auto Attendant Phone Systems
Predictive Dialer
Call Management System
Call Forwarding
Hosted PBX System

218 Main Street #793
Kirkland WA 98033
P: 1 (877) 311-8750
M: sales@g12com.com

Linkedin-in Youtube

Microsoft Teams

Operator Connect

What is Operator Connect

Luware Contact Center

Numonix Recording

Direct Routing

Cloud PBX

IP PBX

SMS Texting

Products

Cloud PBX with Mobility

SIP Trunking

Cloud Fax Solutions

Business Phones

International Rates

Features

Industries

Enterprise

Small Business

Government

Non-Profits

Healthcare

Education 

Realtors 

Law Firms 

Banking & Financial

Restaurants 

Auto Dealerships 

Company

Contact

About Us

Partner Portal

Careers

Resources

Legal 

Mobile Apps

Artboard 2
Artboard 3

Copyright © 2023 G12 Communications LLC – Washington, USA – All Rights Reserved