Call Queues

Answer Every Call With Call Queues

Agents won’t always be available for an incoming call. What happens if everyone’s busy? Without a call queuing service, your business is dependent on voicemails. Answer customers’ calls the first time by having them wait in a call queue.

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TRUSTED BY

Never Miss a Contact Attempt

Keep Customers Happy with Auto Attendant

Customers want to talk to someone when they place their call, not leave a voicemail. A call queue service creates a way for customers to wait to speak to someone if every agent is busy. Call queues can be designed to play music or convey important business information. More advanced call queues can be configured to route calls based on multiple metrics beyond availability.

Outcomes

Why You Need Auto Attendant Call Queues

01

Improve Customer Satisfaction

Customers would prefer waiting on hold to speak to an agent over leaving a voicemail. A call queue gives customers a way to still talk to someone even if everyone is busy when they call.

02

Route Calls to the Best Agent

Call queues are not limited to routing calls based on availability. Instead, custom call queue configurations will connect customers with the most qualified agent to address their issues.

03

Convey Any Information to Waiting Callers

Music is a great way to fill the silence, but you can also convey any information you desire to callers waiting in the call queue. Business hours, location, current sales, and anything else can be conveyed with a simple message.

G12 Communications

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Custom Hold Music & Messaging
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Advanced Call Routing Available
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US-Based Support
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Spam Blocking
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99.99% Uptime
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Geo-Redundancy
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24-Hour Expert Support
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5-Star Feedback

The Competitors

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Minimal Options & No Custom Hold Music
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Simple Call Routing to Available Agents
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Third-Party Support
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No Spam Blocking
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Minimal Uptime Guarantee
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Single Datacenter
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Limited Support Hours
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Mixed Feedback

Call Queue Benefits

Handle A Large Influx of Calls

Even with perfect staffing, contact centers can often be overwhelmed by hard-to-predict spikes in call volume. A call queue lets customers wait until an agent is available, rather than directing them to voicemail.

Play Custom Hold Messages

Never worry about waiting for support for your call queue questions or support requests. Our US-based specialists are available 24/7 to address any concern or question that may arise.

Direct Calls to the Most Qualified Agent

Never worry about waiting for support for your call queue questions or support requests. Our US-based specialists are available 24/7 to address any concern or question that may arise.

Put an End to Busy Signals and Voicemails

Never worry about waiting for support for your call queue questions or support requests. Our US-based specialists are available 24/7 to address any concern or question that may arise.

IVR Support Allows Custom Navigation

Never worry about waiting for support for your call queue questions or support requests. Our US-based specialists are available 24/7 to address any concern or question that may arise.

24/7 US-Based Support

Never worry about waiting for support for your call queue questions or support requests. Our US-based specialists are available 24/7 to address any concern or question that may arise.

What Our Clients Are Saying

Looking for a Call Queue Solution? Book a Meeting Today