Take a deep dive into key areas of your company’s call services with simple and easy-to-understand reports.
Call analytics allows your company to predict future call volume, peak call times, and train agents to handle the most common call topics.
Analytics from call centers can be easily integrated with web and speech analytics to provide a thorough overview of conversations.
View your company's most successful campaigns as well as review and optimize your sales process.
You can integrate call analytics into your company’s customer relationship management system to increase the breadth and depth of information on each customer. This can include key information like the product or service that they called in to ask in.
Our cloud-based support team is always accessible and ready to answer any question you might have.