Call Analytics

Access Rich Customer Insights & Analytics

It isn’t possible for every live agent to record important data from each of their calls. Call analytics automatically captures and analyzes data points from inbound and outbound calls. The data is then displayed for your company to use for creating and improving call services.

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Obtain Aggregate and Real-Time Call-Related Data

Assess the Outcome of Every Call

Call analytics provides your company with important metrics, including the caller’s name and phone number, the reason for the call, the device used to call, caller abandonment, call duration, hold duration, call date, call time, and the geographic location of the call. Never miss an important opportunity or a critical issue with call analytics.

Outcomes

Why You Need Call Analytics

01

Strengthen Call Center Performance

Call analytics allow you to measure and assess the performance of your call center, including the number of calls resolved. Identify actionable opportunities such as implementing new training or retraining programs or simply offering praise to your agents on their successes.

02

Improve the Effectiveness of Marketing Campaigns

Track the ROI of marketing campaigns with a look into interaction and response rates, conversion rates, the best locations or websites to advertise on and the best time of day to run advertisements.

03

Create Better Products and Services

Understanding customer behavior and trends allows you to develop the products and services that they want and need at the right time and the right place. With call analytics, you’ll always be on top of which of your products or services generates the most sales and which of your products or services may be costing your business with issues.

G12 Communications

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Deep Call Analytics
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US-Based Support
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Spam Blocking
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99.99% Uptime
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Geo-Redundancy
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24-Hour Expert Support
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5-Star Feedback

The Competitors

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No Call Analytics
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Third-Party Support
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No Spam Blocking
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Minimal Uptime Guarantee
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Single Datacenter
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Limited Support Hours
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Mixed Feedback

Call Analytics Benefits

View In-Depth Reports

Take a deep dive into key areas of your company’s call services with simple and easy-to-understand reports.

Plan Call Center Staffing

Our cloud-based support team is always accessible and ready to answer any question you might have.

Comprehensive Integrated Analytics

Our cloud-based support team is always accessible and ready to answer any question you might have.

Increase Sales

Our cloud-based support team is always accessible and ready to answer any question you might have.

Grow Your Customer Relationship Management Database

Our cloud-based support team is always accessible and ready to answer any question you might have.

24/7 US-Based Support

Our cloud-based support team is always accessible and ready to answer any question you might have.

What Our Clients Are Saying

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