Call Parking

Answer Every Call on Hold with Call Parking

The last thing that your company wants to do is lose a valuable caller on hold to the sound of a busy signal, endless ringing or a voicemail. With call parking, callers on hold are placed into a virtual parking lot where the parked call can be answered by any of your live agents as soon as they become available.
Call Parking LP

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TRUSTED BY

Reduce Callers’ Time on Hold

Retain More Callers with Call Parking

Avoiding undesirable experiences with your company is critical to generating repeat business. Call parking is an efficient way to manage your company’s call queues and ultimately, reduce call wait times. Call parking also prevents calls from being disproportionately distributed to your company’s lineup of live agents.
Call Parking
Call Parking

Outcomes

Why You Need Call Parking

01

Keep Callers on Hold Informed

Call parking gives your company an opportunity to provide callers on hold with relevant information. Notify your callers on hold of the maximum expected wait times, maximum queue lengths, callback options or pertinent company information.

02

Minimize Abandoned Calls with Reduced Call Wait Times

Callers on hold are usually answered quicker when placed in a call park than on a traditional hold. Don’t lose callers to unnecessarily long call wait times.

03

Optimize Your Agents’ Workflows

Instead of manually routing calls on hold to individual agents that ties up their line –– you can easily set up a call parking system that saves time and improves employee productivity.

G12 Communications

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Easy-to-Use Call Parking Service
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US-Based Support
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Spam Blocking
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99.99% Uptime
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Geo-Redundancy
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24-Hour Expert Support
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5-Star Feedback

The Competitors

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No Call Parking Service
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Third-Party Support
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No Spam Blocking
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Minimal Uptime Guarantee
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Single Datacenter
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Limited Support Hours
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Mixed Feedback

Call Parking Benefits

Create Customized Call Parking Pathways

Decide whether or not to require agents for specific call queues, play hold music and announcements, notify callers of maximum expected wait times and maximum queue lengths, allow callback options and forward calls if unavailable.

Manage High Call Volumes

Our cloud-based support team is equipped to handle any questions or support issues.

Save Time for Your Callers and Employees

Our cloud-based support team is equipped to handle any questions or support issues.

Connect Callers Directly to Agents

Our cloud-based support team is equipped to handle any questions or support issues.

99.999% Uptime Guarantee

Our cloud-based support team is equipped to handle any questions or support issues.

24/7 US-Based Support

Our cloud-based support team is equipped to handle any questions or support issues.

What Our Clients Are Saying

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