Decide whether or not to require agents for specific call queues, play hold music and announcements, notify callers of maximum expected wait times and maximum queue lengths, allow callback options and forward calls if unavailable.
Call parking is the basis for handling any number of callers on a given day. Be prepared for your company’s highest call volume days with a call parking system.
Depending on the pathways that your business sets up, you can easily save callers’ time through announcements and self-help resources that reduce queue length and reduce your employees workload.
Answering a call right away may not always be possible –– but it is possible to set-up a call parking system that eliminates the need for a busy signal, endless ringing and voicemail forwarding.
Never lose any of your calls. Our call parking services are built on geo-redundant infrastructure that you can rely on.
Our cloud-based support team is equipped to handle any questions or support issues.