Hold Music

Keep Important Callers Engaged with Hold Music

Ensure every caller on hold is entertained with hold music and informed with announcements. Each caller on hold will hear music and announcements pre-set by you that can be easily changed at any time. Never lose an important call to a silent line or an unpleasant beeping sound with hold music.
Hold Music LP

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Make Call Queues a Positive Experience

Increase Caller Retention with Hold Music

Being put on hold can be a frustrating experience for many callers. Hold music provides customers with a positive experience by making the hold time seem shorter with calming music, callback options, and self-help resources. Hold music with announcements also ensures your callers always feel appreciated and their time valued as they wait to speak with a live agent.
Hold Music
G12 Hold Music LP

Outcomes

Why You Need Hold Music

01

Decrease Caller Abandonment

Reduce caller abandonment by giving callers estimated wait times and callback options to minimize caller frustration or exhaustion. Keep your callers out of the dark by always keeping them up to date on their place in the queue.

02

Reduce Call Queue Lengths and Up-Sell Solutions

Provide callers with self-help resources and prompts leading to answers for frequently asked questions to reduce call queue lengths. Use announcements between hold music to inform or remind callers of the solutions that your business provides.

03

Appear Professional to Every Caller

Companies with hold music and announcements appear professional and prepared to every caller. Don’t let endless silence or beeping deter your callers from taking your business seriously –– show callers that you’re ready and there for them.

G12 Communications

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Easy-to-Use Hold Music Set-Up
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US-Based Support
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Spam Blocking
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99.99% Uptime
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Geo-Redundancy
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24-Hour Expert Support
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5-Star Feedback

The Competitors

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Complex Hold Music Set-Up
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Third-Party Support
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"No Spam Blocking "
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"Minimal Uptime Guarantee "
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"Single Datacenter "
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Limited Support Hours
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Mixed Feedback

Hold Music Benefits

Easily Customize Hold Music and Announcements

It’s important to always communicate the most up-to-date information to your callers. You can easily adjust announcements as needed and change your music to match the season.

Enhance Caller Satisfaction

Our hold music services are backed by our geo-redundant infrastructure that ensures service availability at all times.

Save Company and Caller Time

Our hold music services are backed by our geo-redundant infrastructure that ensures service availability at all times.

Optimize Call Queues

Our hold music services are backed by our geo-redundant infrastructure that ensures service availability at all times.

24/7 US-Based Support

Our hold music services are backed by our geo-redundant infrastructure that ensures service availability at all times.

99.999% Uptime Guarantee

Our hold music services are backed by our geo-redundant infrastructure that ensures service availability at all times.

What Our Clients Are Saying

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