Let clients easily reach the employee they are working with by providing direct phone extensions. Don’t make loyal customers wait in a general call queue.
Customers and clients might not reach the correct department or agent. Connect them directly to the right person with phone extensions.
Employees and customers might not know exactly who they need, but they know which department they need. Configure phone extensions to contact the next available agent in any specific department.
Companies need to be able to organize their extensions in a way that makes sense for them. Empower IT to create their own extension policies, such as every extension in a department beginning with the same number.
Our US-based cloud communication specialists are always available to answer any questions that may arise, or address any support requests.
Our geo-redundant infrastructure ensures that your communications services are always available when you need them.