Screen Pop

Quickly Access Important Customer Data During Calls

When a customer calls your company, it’s imperative that your live agents have all the necessary information on the caller to deliver an exceptional experience. A screen pop is a pop-up that displays relevant customer data every time that a live agent accepts an inbound call.
Screen Pop LP

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TRUSTED BY

Deliver Outstanding Customer Service

Personalize Callers’ Experience while Improving Support

Screen pops are tied directly to your customer relationship management system, allowing you to greet customers by name and view critical account information. Through access to this information, your team can better help customers with inquiries and problem resolution.
Screen Pop

Outcomes

Why You Need Screen Pop

01

Increase Caller Satisfaction

When live agents have easy access to thorough data on each caller, they can provide personal and relevant information to callers in a timely manner. The result? A positive call experience that assures customers that don't need to repeat themselves and isn’t longer than it needs to be.

02

Save Time and Reduce Call Time

With screen pops, callers don’t have to wait for live agents to find and access their account information. Instead, the information is immediately ready which reduces the overall time that callers spend speaking with agents.

03

Increase Agent Efficiency

Help your agents to stay organized and get straight to helping your callers. Screen pops provide agents with the necessary information to do their jobs correctly and quickly –– keeping them happier.

G12 Communications

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Seamless Screen Pop
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US-Based Support
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Spam Blocking
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99.99% Uptime
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Geo-Redundancy
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24-Hour Expert Support
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5-Star Feedback

The Competitors

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No Screen Pop
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Third-Party Support
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No Spam Blocking
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Minimal Uptime Guarantee
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Single Datacenter
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Limited Support Hours
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Mixed Feedback

Screen Pop Benefits

Set Up Automatic Screen Pops Based on Caller ID

Instantly know which customers are calling you with caller identification that triggers an automatic screen pop.

Build Strong Customer Relationship Management

Our team of specialists is always available and ready to help with any support that you might need.

Reduce Your Agents’ Workload

Our team of specialists is always available and ready to help with any support that you might need.

Decrease Call Length Time and Call Queues

Our team of specialists is always available and ready to help with any support that you might need.

99.999% Uptime Guarantee

Our team of specialists is always available and ready to help with any support that you might need.

24/7 US-Based Support

Our team of specialists is always available and ready to help with any support that you might need.

What Our Clients Are Saying

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